SHIPPING
Herbs and Kettles ships online orders within 3-5 business days of receiving them. National holidays and carrier delays will impact the shipment.
- We offer free shipping for orders above $80
- Economy shipping is offered at a flat rate of $6.99 and takes 5 to 8 business days
A shipping confirmation will be sent to your email when your order ships. This email will include a tracking number.
At present, we do not ship internationally but are hoping to do so soon. If you are interested in any of our products for personal use or resale, please feel free to contact us at info@herbsandkettles.com
RETURNS AND EXCHANGES
At Herbs and Kettles, we are dedicated to providing you with products of the highest quality.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For returns, unopened items can be sent back at your expense within 30 days of delivery for a full refund.
Shipping fees are non-refundable.
It's essential that the boxes remain unopened, unused, and in good condition when they reach our receiving warehouse.
Before initiating a return, please contact us at info@herbsandkettles.com for instructions and the return address.
Items sent back to us without first requesting a return will not be accepted.
We do not accept returns on gift cards.
If you have concerns about the quality of a product or a damaged product, please reach out to us at info@herbsandkettles.com and we will be happy to assist you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
